Payment Policy

Mecmart is an independent retailer of Alani Nu-branded products and is not affiliated with, endorsed by, sponsored by, or an official representative of Alani Nu.

Last updated: August 3, 2026

Currency and Pricing

Prices on mecmart.shop are displayed and charged in U.S. dollars (USD), unless the checkout page expressly states otherwise. The product price, available discount, tax, and final order total are shown before the customer submits payment.

Accepted Payment Methods

Mecmart accepts supported credit and debit cards through its secure checkout, which may include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Only the payment methods actually displayed during checkout are available for a particular order.

Payment Processing

Payments are processed through Shopify-supported and other secure payment service providers. Mecmart does not receive or store the complete payment card number. Payment information is transmitted to the applicable payment provider for authorization and processing.

Submitting an order authorizes the payment provider to charge the final order total. An order is not accepted until payment authorization is successful and Mecmart sends an order confirmation. A pending authorization may appear temporarily even if an order is declined or canceled; the timing for release is controlled by the card issuer.

Billing Information and Verification

Customers must provide complete and accurate billing information. Mecmart or its payment providers may request additional verification, reject a transaction, or cancel an order when reasonably necessary to prevent fraud, comply with law, correct an obvious pricing error, or address unauthorized payment activity.

Taxes and Shipping Charges

Applicable sales tax is calculated and displayed during checkout. Standard shipping is free for all orders shipped within the 50 United States, with no minimum purchase required. Any charge included in the final order total will be disclosed before payment is submitted.

Payment Problems

If a payment is declined, verify the card number, expiration date, security code, billing address, and available balance, or contact the card issuer. Mecmart cannot override a decline issued by a bank or payment provider.

Refunds

Approved refunds are issued to the original payment method in accordance with our Refund Policy. Refunds generally appear within 5–10 business days after issuance, subject to the processing time of the bank or payment provider.

Contact Information

Mecmart
Email: support@mecmart.shop
Phone: +1 (606) 923-0892
Mailing address: 1004 Skaggs Ct, Ashland, Kentucky 41101, United States

Customer support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding U.S. federal holidays. We generally respond within 1–2 business days.