Contact Us

Mecmart is an independent retailer of Alani Nu-branded products and is not affiliated with, endorsed by, sponsored by, or an official representative of Alani Nu.

Last updated: August 3, 2026

Contact Mecmart

Mecmart provides customer support for all orders placed through mecmart.shop. Please contact us with questions about products, payments, order status, shipping, damaged or incorrect items, refunds, or website accessibility.

Contact Information

Mecmart
Email: support@mecmart.shop
Phone: +1 (606) 923-0892
Mailing address: 1004 Skaggs Ct, Ashland, Kentucky 41101, United States

Customer support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding U.S. federal holidays. We generally respond within 1–2 business days.

Order Support

For faster assistance, include your order number, the email address used at checkout, and a clear description of the issue. For damaged, defective, incorrect, or materially misdescribed products, please also include clear photographs of the product, packaging, and shipping label when available.

Returns

The mailing address above is our business contact address and is not a public return facility. Do not send any product to that address or to any other address without prior written approval. If an eligible return is required, Mecmart will provide a prepaid return label and the designated return address by email.

Independent Retailer Disclosure

Mecmart is an independent retailer and is not affiliated with, endorsed by, sponsored by, or an official representative of Alani Nu. Mecmart handles customer service only for orders placed directly on mecmart.shop.